COMPLAINT PROCEDURES
If at any time you have a complaint concerning the termination of service, policies, and practices or any other matter regarding our service, please contact Capitol Water Corp. in person, by telephone, or in writing. Your complaint will be investigated promptly and thoroughly, and your service will not be disconnected while under investigation. You will be notified orally or in writing of the results of the investigation, and we will make every effort to resolve the complaint.
If you are dissatisfied with the proposed resolution of your complaint from Capitol Water Corp., you may ask the IPUC to review the matter. Your request may be made orally or in writing. Your service will not be disconnected while the complaint is being investigated by the Utility or the IPUC or with a court in the state of Idaho.
RESTRICTIONS ON TERMINATION OF SERVICE
Service shall not be terminated on any Friday or on Saturday, Sunday, legal holidays recognized by the State of Idaho, or on any day immediately preceding any legal holiday, or at any time the utility is not open for business. Service may only be terminated between the hours of 8:00 a.m. and 5:00 p.m.
Service may be terminated any time when there is a dangerous condition.
The employee sent to the premises to terminate service will identify himself/herself to you and state the purpose of the visit. This employee is authorized to accept payment in full.
In addition, the following rates, the Company is required to bill each customer $0.34 per month for fees payable to the Idaho Department of Environmental Quality and collect 3% of customer basic charges for the City of Boise Franchise Fees. In addition, the Company will bill 4.51% to recover the costs of electric power related to Idaho Power's “Purchased Power Cost Adjustment”, which is reviewed yearly and adjusted.
RATE SCHEDULE INFORMATION
Residential - Flat Rate per month
Winter rate is Oct. 1st - Apr. 30th (7 months)
| Line Size | Before Fees | After Fees |
|---|---|---|
| ¾" service | $12.65 | $13.96 |
| 1" service | $15.10 | $16.59 |
| 1¼" service | $16.90 | $18.53 |
Summer rate is May 1st - Sept. 30th (5 months)
| Line Size | Before Fees | After Fees |
|---|---|---|
| ¾" service | $28.70 | $31.23 |
| 1" service | $31.15 | $33.87 |
| 1¼" service | $32.95 | $35.81 |
Commercial - Metered Customers
| First 1,000 cu feet per month | $1.20 |
| Next 1,000 cu feet per 100 cu feet | $0.70 |
| Thereafter per month per 100 cu feet | $0.53 |
The monthly minimum charge for service under this schedule shall not be less than the following for all metered customers.
| Meter Size | Before Fees | After Fees |
|---|---|---|
| ¾" inch | $8.05 | $9.00 |
| 1" inch | $11.30 | $12.50 |
| 1¼" inch | $16.50 | $18.10 |
| 2" inch | $28.50 | $31.02 |
| 3" inch | $51.00 | $55.17 |
Fire/ Sprinkler Line Service Rates per month
| Line Size | Before Fees | After Fees |
|---|---|---|
| 4" inch | $12.30 | $13.01 |
| 6" inch | $28.15 | $29.33 |
| 8" inch | $45.70 | $47.41 |
Capitol Water bills monthly, one month in advance for Residential customers. Metered customers are billed monthly one month in arrears. All billings are mailed on the first of each month.
DEPOSITS/PAYMENT GUARANTEES
The IPUC service rules allow Utilities to ask for deposits or payment guarantees under specific conditions. Currently, Capitol Water Corporation does not require deposits or payment guarantees.
RULES FOR TERMINATION OF SERVICE
TERMINATION WITH PRIOR NOTICE
With proper customer notification Capitol Water Corporation may deny or terminate water service for one of the following reasons:
- Failure to pay, with respect to undisputed past due bills. And/or Payment is made by a dishonored check or failed electronic payment.
- Failure to abide by the terms of a payment arrangement.
- Obtaining service by misrepresentation of identity.
- Denying or willfully preventing access to the water meter or shut off valve.
- Willfully wasting service (water) through improper equipment or otherwise.
- Failure to apply for service.
- Service to minors.
- Previous account balance owing. The utility is not required to connect service to a customer that has previously unpaid in the past four years.
TERMINATION WITHOUT PRIOR NOTICE
Capitol Water Corporation may deny or terminate water service without notice for any of the following reasons:
- A situation exists that is immediately dangerous to life, physical safety, or property.
- To prevent a violation of federal, state, or local safety or health codes.
- Service is obtained, diverted, or used without the authorization of Capitol Water Corporation.
- Capitol Water Corporation has diligently attempted to notify you of termination and has been unable to contact you.
- If ordered by any court, the Commission, or any duly authorized public authority.
NOTIFICATION
- A billing may be considered past due thirty (30) days after the billing date. A written notice of termination must be mailed at least seven (7) days before the proposed termination date.
- At least twenty-four (24) hours before the service is terminated, a notice will be left at the property advising you of the steps needed to avoid termination.
- When the 24-hour period has lapsed, another attempt will be made to contact you in person or by telephone.
ADDITIONAL NOTICE
No additional notice is required if, upon receipt of termination notice:
- If you fail to keep a payment arrangement.
- A payment is made with a dishonored check or electronic payment.
PAYMENT ARRANGEMENTS AND SPECIAL CIRCUMSTANCES
If you cannot pay your billing in full or receive a notice of termination, please call our office - 208-375-0931
Payment arrangements can be made to avoid termination of service.
If you cannot pay your bill or a family member, a permanent resident of the premises is seriously ill or there is a medical emergency reasons. Capitol Water will postpone the termination of service for thirty (30) days.
A written certificate is required from a licensed physician or public health official stating the name of the person who is ill, the relationship to the customer, and the name, title, and signature of the person certifying the serious illness or medical emergency.
SPECIAL PROVISIONS
A service charge will apply for any service call made by the company at the request of a customer during times outside of regular business hours. Regular business hours are 8:00 a.m.to 5:00 p.m. Monday through Friday, excluding holidays.
Service Call after regular business hours and holidays.
$20.00
SERVICE TERMINATION FEES
If service is terminated a reconnect fee applies.
$20.00 Applies 8:00 am to 5:00 pm. Monday through Friday.
$40.00. If after hours and holidays.
RETURNED PAYMENT CHARGES
A fee of $15.00 applies when a customer’s check, electronic payment is not honored by his/her financial institution due to lack of sufficient funds in an account, a closed account or some other reason.